Waiting for something you already paid for is the worst! Any items in stock on the website or Etsy shop have already been made by hand. Creating in small batches allows us to provide a variety of products that are ready to ship.
So go ahead. Smash that purchase button and let's get this party started!
Believe it or not, our leather has spent most of its life riding around on an actual cow. Along its journey, the leather may have picked up a few bumps and bruises from farm life. We do our best to work around these areas in the leather, but you may notice a slight variance in texture, thickness, or surface. This is normal and won't affect the quality or usefulness of your piece, but it will add to the story. And that's what we're all about here at Epoch.
For damaged items, do not throw damaged package or item away. Keep it and document the damage with photos.
For lost or damaged orders, send us a message and we will confirm for you that your package was received and scanned by the carrier and sent to the address you provided.
Lost items that are delivered, undeliverable, lost in transit, etc. by USPS will not be refunded by the shop as USPS views it as the responsibility of the customer to reach out for help locating a package. We will try to be as helpful as possible, but unfortunately, our liability ends once USPS scans or accepts the package.
Customers experiencing issues are encouraged to contact USPS directly to receive assistance with a lost or damaged package.
Because each handmade item is unique and our product offering changes regularly, we currently do not offer returns or refunds.
We are not liable for returns or refunds requested because the buyer did not read the item description. Please read the item description before purchasing any item.
We reserve the right to cancel any order and provide a full refund for any reason.
Sure do! Click here to shoot us a message about what you're looking for!
If variety is the spice of life, then small batch keeps things spicy. We don't want you to have to wait weeks for your order to be made from scratch, packaged, and shipped. Small batches allow us to make a few items that are ready for purchase immediately. You get your stuff faster and we get to pivot with material availability and product offering. Win-win!
Handmade items are truly one-of-a-kind. When you make a purchase from Epoch, you're signing up to receive something that no one else has. Even if the design is the same, every item varies slightly from the others and is totally unique - just like you.
And we think you're pretty neat, too.
Most items in our shop take many hours to create. From planning, to measuring, to cutting, to finishing, a lot of work goes into every piece. Like, a lot of work.
We hope you'll appreciate that each item is made by hand, intentionally, the old fashioned way. If those hours were spent on something that brings you joy and puts a smile on your face, then they were hours well spent.